Cloudtech  Ventures

1. Project Cancellation by the Client

• If a client cancels a project before work has commenced, any advance paid (excluding non-refundable third-party costs such as domain or third-party licence fees already incurred) will be refunded within a reasonable period, typically 7–14 business days.
• If a client cancels after work has commenced, fees will be calculated based on the proportion of work completed and hours/resources committed up to the cancellation date. Any remaining balance of the advance, if applicable, will be refunded; if costs incurred exceed the advance paid, the client will be invoiced for the difference.
• Cancellation requests must be submitted in writing to accounts@Cloudtechventures.in or legal@Cloudtechventures.in.

2. Non-Refundable Items

• Amounts already paid to third parties on the client's behalf (e.g., domain registration, hosting, app store registration fees, stock assets, paid advertising spend already deployed).
• Fees for milestones already delivered and approved by the client.
• Custom design, development, or strategy work already completed, even if the final project is not continued.

3. Service Delays or Non-Delivery by Cloudtech Ventures

If Cloudtech Ventures is unable to deliver an agreed milestone within a reasonable extended period due to reasons within our control, the client may request a partial refund proportionate to the undelivered scope, subject to review and mutual discussion. This does not apply to delays caused by the client's own delayed feedback, approvals, or content.

4. Recurring/Retainer Services

For ongoing services billed on a monthly or recurring basis (e.g., digital marketing, social media management, website maintenance & support), cancellation requires written notice as specified in the applicable Order (typically 15–30 days in advance). Fees already billed for the current billing cycle are non-refundable, but no further billing will occur after the cancellation takes effect.

5. How to Request a Refund

To request a refund or discuss a cancellation, please contact:

We aim to acknowledge refund and cancellation requests within 3 business days and resolve them within 14 business days.

6. Changes to This Policy

This Refund & Cancellation Policy may be updated as our service offerings and payment processes evolve. The latest version will always be available on our website.